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We provide all documents to you in Microsoft Word format
so you can easily customise them as required
Our PowerPoint presentations support trainers to deliver effective
The self-study guide is a tool that can be used to help a student extend their learning
The unit knowledge guide contains information for students to read additional information related to their units of competency or course and as additional support to the learner guide
Self-Study Guide-ICTICT219 Interact and resolve queries with ICT clients TAE We provide all documents toOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the